Monday, 22 December 2014

Ambulance officers praise CareMonkey during student emergency

Customer: St Finbars Primary School, Brighton
Using CareMonkey since: October 2013
When a Year 6 student from St Finbars Primary School, Victoria, was knocked unconscious on a school excursion, instant access to emergency details via CareMonkey ensured staff at the scene could provide the correct information to ambulance and hospital staff.  

"The CareMonkey App made the whole situation much less stressful as school staff could answer questions quickly and informatively, something that our old paper based system would never have been able to do"

Yvette Porter, School Administrator gave us her account of the student emergency and the role CareMonkey played.  

Yvette Porter, Administrator
When on excursion to the Icehouse, Lachlan Jackett-Simpson, grade 6 student, slipped and hit his head on the ice and was knocked unconscious. An ambulance was called to respond to the incident and when ambulance paramedics asked for his medical details, the teacher produced the CareMonkey App on her phone.

Ambulance personnel were thrilled and very impressed with CareMonkey. The ease of having all parent contact details, allergies, medical details, etc. made it so much easier for them to administer the correct care. When the student was transferred to the Royal Children's Hospital, nurses were equally impressed.

Karlie Jackett-Simpson, Lachlan's mother, kindly shared her thoughts on CareMonkey when Lachlan was knocked unconscious.   

(Karlie and Lachlan)
"Because the teacher had my phone number in the CareMonkey App on her smartphone, she was talking to me seconds after the incident occurred. As shattering and frightening as it was, it meant I was part of what was unfolding and knew what they were doing with my son. 
Because all our medical information was up to date, it also meant that by the time I got to hospital I could focus on Lachlan rather than getting stressed about insurance questions and medical details etc.”

Karlie, Yvette and the team at St Finbars, thank you so much for contacting us with this story.   

We are very pleased to hear that Lachlan recovered well and that CareMonkey could assist with this emergency and continues to make your lives easier.  

If you are interested in learning how CareMonkey can help your school, club or business, please click here or visit


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